These Terms of Service govern your access to and use of the IRYSS platform and website. By booking a demo, starting a trial, or subscribing to IRYSS, you agree to these terms. Please read them carefully. If you are agreeing on behalf of a practice, you confirm you have authority to bind that practice.
These terms form a binding agreement between you (or the practice you represent) and James Brew, trading as Iryss. If you do not agree to these terms, you must not use IRYSS. We may ask you to accept an updated version of these terms from time to time (section 15).
"IRYSS", "we", "us" means James Brew, a sole trader trading as "Iryss", of Ashgrove Avenue, Comber, County Down, Northern Ireland.
IRYSS is a patient retention platform for independent optician practices. It connects alongside a Practice's existing practice management system and provides recall automation, patient messaging, retention scoring, and related features as described on our website. We provide the Platform on a software-as-a-service basis. We may add, change, or remove features over time (section 15).
IRYSS supports clinical and administrative workflows but does not provide clinical advice and is not a medical device. Clinical decisions remain the responsibility of the Practice and its registered professionals at all times.
IRYSS is intended for optician practices and their staff in the United Kingdom and Ireland. To use the Platform you must register an account and provide accurate information. You are responsible for:
Subscription pricing is as shown on our website at the time you subscribe, or as otherwise agreed in writing.
The "Founding" rate, where offered, is available to a limited number of early practices and, where stated, is held at the same monthly price for the lifetime of that Practice's continuous subscription. If a Founding subscription lapses or is cancelled, the Founding rate may no longer be available on re-subscription.
Late or failed payment may result in suspension of access until the account is brought up to date.
Where we offer a free trial, it is provided on an "as is" basis for evaluation only. We may modify or discontinue trials at any time. At the end of a trial, your subscription will only continue if you choose to subscribe to a paid plan.
You agree not to:
You are responsible for obtaining valid consent or another lawful basis before sending patient communications through the Platform.
You retain all rights in your Customer Data. You grant us a limited licence to host, process, and transmit Customer Data solely to provide the Platform and as set out in the DPA. We will:
You are responsible for the accuracy and lawfulness of the Customer Data you provide, and for having a lawful basis for its processing. Our handling of website and account data is described in our Privacy Statement.
The Platform, including its software, design, branding, and content, is owned by IRYSS and its licensors and is protected by intellectual property laws. These terms grant you a limited, non-exclusive, non-transferable right to use the Platform for the duration of your Subscription. Nothing in these terms transfers ownership of the Platform to you. You retain ownership of your Customer Data.
The Platform may connect to third-party services, such as your practice management system or messaging providers (including WhatsApp). Your use of those services is governed by their own terms. We are not responsible for third-party services, and we may change or discontinue an integration if the third party changes its service or terms.
We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted access. We may carry out maintenance, and will give reasonable notice of planned downtime where practical. Support is provided through the channels and at the service levels described for your plan.
We provide the Platform with reasonable skill and care. Except as expressly set out in these terms, and to the fullest extent permitted by law, the Platform is provided "as is" and we exclude all other warranties, whether express or implied. We do not warrant that the Platform will be error-free, or that it will achieve any particular retention, revenue, or clinical outcome. Statistics and projections shown in our marketing are industry estimates, not guarantees.
Nothing in these terms excludes or limits liability that cannot be excluded or limited by law — including liability for death or personal injury caused by negligence, or for fraud.
Subject to that, to the fullest extent permitted by law:
You are responsible for maintaining your own records and backups in your practice management system independently of the Platform.
Your Subscription continues until cancelled. You may cancel at any time, effective at the end of your current billing period; fees already paid are non-refundable except where required by law. We may suspend or terminate your access if you materially breach these terms and do not remedy the breach within a reasonable period, or immediately where the breach cannot be remedied or is serious. On termination, your right to use the Platform ends, and Customer Data is handled as set out in the DPA.
We may update the Platform and these terms from time to time. For material changes to these terms, we will give reasonable notice — for example, by email or in-product notice — before they take effect. If you continue to use the Platform after changes take effect, you accept the updated terms.
These terms are governed by the laws of Northern Ireland, and the courts of Northern Ireland have exclusive jurisdiction, except that we may bring proceedings to recover unpaid fees in any competent court.
Questions about these terms can be sent to hello@theiryss.com, or by post to Ashgrove Avenue, Comber, County Down, Northern Ireland.